Terms and Conditions

Revision Policy

The number of revisions you are entitled to depends on the package you choose. You may request as many revisions as included in your selected package. Our goal is to deliver the best possible service, and we will keep revising your design until your needs are fully met. There is no extra charge for revisions as long as the original design concept remains the same. Revised designs will be delivered within 48 hours.

Please note: Any changes or revision requests made after the final logo design has been approved will be considered a new order and will be charged separately.

Refund Policy

360 Illustration House has a strict refund policy. Refunds will not be granted in the following situations:

• You have purchased a special package.
• The primary design concept has already been approved.
• You have requested revisions to the design.
• The cancellation is based on reasons not related to the company.
• There has been no communication from your side for more than 2 weeks.
• You have violated the company’s policies.
• You have approached another designer or company for the same project.
• The creative brief lacks the necessary information.
• You have requested a complete design change.
• The refund request was made after the allowed time period.
• The business is either closing, changing its name, or undergoing business restructuring.
• Personal reasons like a change of mind, partner disagreement, or any reason not connected to the service will not be accepted for refunds.
• If you purchase a service bundle and are dissatisfied with only one service, a refund will only apply to that specific service, not the entire bundle.
• Refunds are not allowed after 7 days from the date of purchase.
• Once the design is approved, no refund will be processed.
• If you do not provide the initial creative brief within 10 days of placing the order, you may be eligible for a partial refund, but it will not exceed 25% of the total payment.
• Refunds will not be processed after the final delivery of files once the client has approved them.

Note: 360 Illustration House reserves the right to reject any project or cancel the contract at its discretion. If a refund is granted, you will lose all rights to use any designs created during the project. All design rights will become the sole property of 360 Illustration House.

Claim Your Refund

If you are eligible for a refund based on our Refund Policy, please follow the steps below to submit your request. You can claim your refund by:

• Calling our Toll-Free Number: +1 (855) 521-5040
• Starting a Live Chat: Click here to start a chat now
• Sending us an support@360illustrationhouse.com

Once we receive your refund request, our team will review it as quickly as possible. After completing the required assessment, we will begin processing your refund.

Important: After your refund has been issued, you will no longer hold any rights to the designs or materials provided by 360 Illustration House. All design-related information will be submitted to the appropriate Government Copyright Agencies to maintain legal ownership and prevent any unauthorized use.

Quality Assurance Policy

At 360 Illustration House, we are committed to delivering high-quality design services that meet your expectations. Our team works hard to understand your requirements, and our designers strive to bring your vision to life.

We take pride in creating well-researched, thoughtfully crafted designs that reflect creativity, originality, and professionalism. Your satisfaction is our top priority, and we aim to provide design solutions that align with your goals and brand identity.

Satisfaction Guarantee

At 360 Illustration House, your satisfaction is our top priority. That’s why we offer an unlimited revisions policy (as per your selected package) to ensure you’re completely happy with your design.

We are dedicated to not just meeting but exceeding your expectations, and we won’t stop working on your design until you’re fully satisfied with the result.

Delivery Policy

Your complete order will be delivered to the account specified in your Order Confirmation. A confirmation email will also be sent to notify you of the delivery.

The turnaround time depends on the package you selected, with a minimum delivery time of 2 business days.

For urgent orders, please contact our customer support team directly so we can accommodate your request.

Record Maintenance

360 Illustration House maintains records of all finalized designs to ensure that, in case of a misplaced order, we can provide you with the original files.

Please note: Retrieval and re-sending of files may incur an additional charge.

Customer Support

Our dedicated customer support team is available 24/7 to assist you with any questions, concerns, or inquiries. We’re here to help—anytime you need us.