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  • Cancellation Policy

    At 360 Illustration House, we understand that plans can change. Below are the terms that apply to project cancellations:

    A. Project Hold:

    You may place your project on hold for up to 30 days. If we do not receive any communication from you during this time, the project will be automatically canceled and will not be eligible for a refund.

    B. Revision Limit:

    Once we have processed three revision requests, the project becomes non-cancellable.

    C. Refund Requests:

    If you request a refund, it will be evaluated based on the guidelines outlined in our Refund Policy and the circumstances of the project.

    D. Fraudulent Payments:

    If we detect the use of a fraudulent or unauthorized payment method, the project will be immediately canceled.

    We’re committed to providing fair and transparent policies. If at any point you feel the need to request a refund, please don’t hesitate to reach out — we’ll assess the situation with care.

  • Refund Policy

    At 360 Illustration House, we strive to provide quality service and customer satisfaction. However, if you’re not satisfied, our refund policy outlines the circumstances under which a refund may be issued.

    A. Eligibility for Refunds

    • You are eligible for a full refund if the request is made within 10 days of purchase and work on your project has not yet started.
    • If the initial concept has already been shared, a prorated refund may be issued. This amount will be calculated after processing fees and production costs are deducted.

    Refunds will not be issued under the following circumstances:

    • You have requested design revisions, which are considered a continuation of the project.
    • You have been unresponsive for more than 10 days.
    • You have used a discount or promotional offer.
    • The project has an urgent deadline.
    • A dispute or chargeback has been filed.
    • The project has been outsourced to a third party.
    • The refund request is due to reasons unrelated to 360 Illustration House or the services provided.
    • The decision is based on partner disagreement, change of mind, or hiring another company for the same work.

    B. Ownership of Work After Refund

    If a refund is issued, you no longer have any rights to use, share, or reproduce the concepts or designs we provided. Unauthorized use of our work after a refund will result in legal action to enforce our intellectual property rights.

    C. Duplicate Payments

    In the case of accidental or duplicate payments, 100% of the duplicate amount will be refunded immediately.

  • How to Cancel & Claim a Refund

    If you need to cancel your project or request a refund, simply follow these steps:

    Once we receive your refund request, we will respond as quickly as possible. After reviewing your case, we will proceed with the refund process.

    Important: After receiving a refund, you will no longer have rights to any designs or concepts that were shared with you by 360 Illustration House. Additionally, we will notify the relevant Copyright Acquisition agencies to ensure legal compliance.

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